I have been using one.com as my hosting provider for many years, but after suffering ridiculously lousy technical support and an extremely arrogant tone from the one.com team for a while, I decided it was time to move on.
Now, cancelling your account is not that easy with one.com. It has to be done well in advance of the invoice renewal – if you miss the deadline, you will have to pay for another year. So I wrote the guys that I would like to close my account, next time when the invoice was up for renewal.
I did this 6 months before invoice renewal. Come early January 2010 I discover that my email and my webmail no longer works. I can no longer access my control panel, so I can check my invoice status or anything. It turns out that the account has been deleted even though I have 2 more months that I have paid for. Time that I would have spend backing up and migrating all my users.
One.com will not restore my files or give me access to a raw IP number unless I pay for this. They tell me, I asked for this. Hard to believe, but true.
Next step
I will have to review my backups and will be back eventually with something… this is the best I can do while travelling.